One way to protect personnel during the pandemic is by vehicle routing and scheduling strategies. As for drivers and customers, when products and services arrive, safety is important. Social distancing should be preserved for both truck drivers and customers at any pick-up and delivery sites, such as factories, warehouses, shops and medical facilities.
Supply chain and logistics leaders need to make it a first priority to ensure that too many interactions must be avoided in order to be COVID-19 free. Technology solutions can help reduce physical contact to a minimum.
To perform various routine procedures such as gate check ins and signing of papers, an online software system may be used. While they will not have any direct customer contact, workers should also be wearing protective equipment such as face shields and face masks.
Especially for the last-mile delivery to end consumers, protective alerts or reminders are also significant. Tracking devices or applications allow the business and the customer to monitor whether the delivery is on its way. An image of the delivery can be sent to the driver on the doorstep and the customer confirms the receipt through a text message or a custom application. Without making some physical touch, the distribution process ends.
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